Shipping policy

Australian Consumer Law

This policy applies in addition to your rights and remedies under Australian Consumer Law and is not intended to limit or exclude those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Shipment processing time

All orders will be dispatched and out for delivery from August 12th 2020.

Orders are not shipped or delivered on weekends or public holidays.

Orders will be delivered Monday-Friday, from 9am to 5pm only.  

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Charges 

Free delivery on orders over $200. 

Deliveries outside of Australia are not available. 

Deliveries to P.O. boxes is not permitted.

Deliveries will not be left unattended and must be accepted by the customer or an authorised person on behalf of the customer.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you are eligible to receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, we recommend that you use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.