Shipment processing time
Orders are not shipped or delivered on weekends or public holidays.
Orders will be delivered Monday-Friday, from 9am to 5pm only.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery Charges
Free delivery on orders over $200.
Deliveries outside of Australia are not available.
Deliveries to P.O. boxes is not permitted.
Deliveries will not be left unattended and must be accepted by the customer or an authorised person on behalf of the customer.
Returns
We will accept returns of goods in accordance with this Shipping & Returns Policy.
You may return items, at your cost, for refund or exchange within 30 days from the date of purchase. If it has been more than 30 days since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
unused and in the same condition that you received it;
in the original packaging; and
accompanied by a receipt or proof of purchase.
We do not accept returns for change of mind or on products tagged as "sales", "clearance", "scratch and dent" or "damaged".
To complete your return, please send an e-mail to creditclaims@moethennessy.com with the following information:
Subject: Ardbeg Committee return request
Original Order Number
Details of the products to be returned (including the reason for return)
Please do not send your purchase back to us until we notify you that your return is approved. Instructions will be provided upon approval.
Approved returns should be sent to:
NSW Office(Level 30, Tower 1 – 200 Barangaroo Avenue, Sydney NSW 2000)
QLD Office(Suite 1a, 36 Agnes Street, Fortitude Valley QLD 4006)
SA Office(3/68 North Tce, Kent Town SA 5067)
VIC Office(Level 1, 22 Albert Road, South Melbourne VIC 3205)
WA Office(Suite 2, 183 Scarborough Beach Rd, Mount Hawthorn WA 6016)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable period of time.
Late or missing refunds (if applicable)
If you have not received an approved refund, first check your bank account again.
If you have not received payment, contact your credit card company or your bank in the first instance as it may take some time before your refund is officially credited against or deposited into the relevant account.
If you have done all of this and you still have not received your refund, please contact us at salesau@moethennessy.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you are eligible to receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we recommend that you use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Restricted Postcodes
We are unable to deliver to the following restricted postcodes:
Queensland 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895
Western Australia 6430, 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6713, 6714, 6716, 6718, 6751, 6754, 6798, 6799, 6765, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770
South Australia 5723, 5724, 5734, 5680, 5690
Northern Territory: We do not deliver to the Northern Territory
New South Wales 2898, 2899
Australian Consumer Law
This policy applies in addition to your rights and remedies under Australian Consumer Law and is not intended to limit or exclude those rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
